The days of "Platform Wars" are ending. The biggest trend in IT Operations right now isn't choosing between Microsoft and ServiceNow—it's making them talk to each other.
Your employees live in Microsoft Teams. Your IT support lives in ServiceNow. The friction caused by switching between these two apps is costing the average enterprise thousands of hours in lost productivity annually.
We are seeing a surge in “Hyperautomation”—using Power Automate to trigger ServiceNow workflows. Imagine this: An employee types “I need a new laptop” into a Teams chat.
AI recognizes the intent.
Power Automate checks the manager’s approval.
ServiceNow automatically creates the ticket and assigns the asset.
The Verdict: Stop forcing your employees to learn complex IT portals. Bring the service desk to them through seamless integration.
1 Comment
Sed quam quis ea deleniti. Debitis doloremque consequatur ad est et Aut suscipit ut dolorem voluptas quaerat. dolor numquam voluptatem beatae et Dolorem officiis velit ut. est dignissimos nobis ut Et dolores architecto totam blanditiis maiores Laudantium aliquam accusantium quaerat saepe modi. nisi et nisi hic non. Culpa minus eum sint.