Working with Artificial Intelligence Microsoft Copilot has officially transformed from a “shiny new toy” into a critical business asset. But as adoption rates soar in 2025, IT leaders are discovering a massive hurdle: Data Governance. The power of Copilot lies in its ability to access everything—your emails, SharePoint files, and Teams chats. The problem? If your permissions aren’t locked down, Copilot will surface sensitive HR data or financial records to anyone who asks the right question. This is the “Oversharing Problem.” Before you flip the switch on enterprise AI, you need a “Clean-Up Phase.” At YSharp Consulting, we recommend a three-step readiness audit: Permission Sanity Check: Restrict access to “Just Enough Access” (JEA) principles. Labeling Policies: automated sensitivity labels for internal vs. public documents. Adoption Training: Teaching staff not just how to use it, but when to trust it. Copilot is a productivity multiplier, but only if your data foundation is solid. Don’t let your AI rollout become a security leak.
Hyperautomation: Why Linking ServiceNow with Power Platform is the Next Big Thing
The days of “Platform Wars” are ending. The biggest trend in IT Operations right now isn’t choosing between Microsoft and ServiceNow—it’s making them talk to each other. Your employees live in Microsoft Teams. Your IT support lives in ServiceNow. The friction caused by switching between these two apps is costing the average enterprise thousands of hours in lost productivity annually. We are seeing a surge in “Hyperautomation”—using Power Automate to trigger ServiceNow workflows. Imagine this: An employee types “I need a new laptop” into a Teams chat. AI recognizes the intent. Power Automate checks the manager’s approval. ServiceNow automatically creates the ticket and assigns the asset. The Verdict: Stop forcing your employees to learn complex IT portals. Bring the service desk to them through seamless integration.
Why “Prompt Engineering” is the New Computer Literacy
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